SCAN Health Plan Alerts Members Affected by Wildfires How to Access Benefits

Ventura and Los Angeles County Residents Who Have Been Evacuated or Displaced May Contact SCAN Health Plan for Help Accessing Medical Care, Medical Supplies and Prescription Drugs

SCAN Health Plan® is alerting its members in Ventura and Los Angeles Counties that they can and should access the medical care, supplies and prescription drugs they need during this emergency situation. SCAN covers out-of-area urgent and emergency care and will lift certain requirements so that members can refill or replace prescriptions and medically needed supplies.  Employees are standing by to help answer members’ questions about access to their health plan benefits. 

Who: SCAN Health Plan members in Ventura and Los Angeles Counties who have been evacuated or displaced by the fires

What: For approximately 30 days or until the fire is 100 percent contained:

Members who need to refill and/or replace prescription medications may do so at any pharmacy

Members may replace necessary medical equipment and supplies by calling their doctor or SCAN Member Services

Contact: SCAN Health Plan members may reach SCAN’s Member Services team by phone or email:

Phone: 1-800-559-3500 (TTY: 711); 8 a.m. to 8 p.m., seven days a week


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